We carried out a review of the data available to us about DCC Erewash Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DCC Erewash Home Care, you can give feedback on this service.
DCC Erewash Home Care is a domiciliary care agency providing personal care to people in their own homes. The service supports younger and older people, including people with dementia. At the time of our inspection there were 57 people using the service. Many people using the service received a short-term care package which provided reablement support following a hospital stay or illness.
People’s experience of using this service and what we found
People felt safe using the service. Staff were trained in recognising and reporting abuse and understood the provider’s safeguarding policy. There were enough staff to meet the needs of the people using the service. People told us they received their care calls on time. People received their prescribed medicines safely and staff adhered to safe infection prevention and control (IPC) practice.
Comprehensive assessments of people’s needs were completed and risks to people were identified and assessed. This information helped to inform personalised support plans which were regularly reviewed with people. Staff were suitably trained to carry out their role. The service had established internal and external networks which supported people to access a range of healthcare services. Professional recommendations were followed by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and advocated for people they supported. People were involved in care planning and identifying goals which were important to them. Staff understood the importance of promoting independence.
People and staff were positive about the leadership and support provided. There were opportunities for people and staff to provide feedback. There were quality assurance systems in place which ensured effective oversight of the service. Technology was utilised to monitor key service information, including risk and areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.