Background to this inspection
Updated
17 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with six people who used the service and five relatives about their experience of the care provided. We spoke with members of staff including the registered manager, the recruitment, training and development business manager and six care staff.
We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.
Updated
17 July 2021
About the service
Enthuse Care New Forest is a domiciliary care provider. At the time of this inspection 115 people received personal care support from the service. The service supported older people, some of who were living with dementia, within their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service and their relatives, told us they felt safe. Staff understood and followed guidance to enable them to recognise and address any safeguarding concerns about people.
Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills.
There were plans in place for foreseeable emergencies. Risks concerned with people’s healthcare and the environment were assessed and reduced as far as was practicable.
People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures.
Staff had the skills and qualities to deliver effective care and staff felt supported by the training offered. People were supported with their nutritional needs when required.
Staff contacted healthcare professionals when they had concerns about people’s health and wellbeing.
People were treated with kindness and compassion. Staff could identify and discuss the importance of maintaining people’s respect and privacy at all times.
Staff felt supported by the provider and registered manager and could visit the office to discuss any concerns. Staff were supported by training and supervisions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 1 March 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.