Archived: Enthuse Care New Forest

Enthuse Care New Forest is a domiciliary care provider. At the time of this inspection 115 people received personal care support from the service. The service supported older people, some of who were living with dementia, within their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People using the service and their relatives, told us they felt safe. Staff understood and followed guidance to enable them to recognise and address any safeguarding concerns about people.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills.

There were plans in place for foreseeable emergencies. Risks concerned with people’s healthcare and the environment were assessed and reduced as far as was practicable.

People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures.

Staff had the skills and qualities to deliver effective care and staff felt supported by the training offered. People were supported with their nutritional needs when required.

Staff contacted healthcare professionals when they had concerns about people’s health and wellbeing.

People were treated with kindness and compassion. Staff could identify and discuss the importance of maintaining people’s respect and privacy at all times.

Staff felt supported by the provider and registered manager and could visit the office to discuss any concerns. Staff were supported by training and supervisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection This service was registered with us on 1 March 2021 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.