- Homecare service
Elite Support Providers Ltd
Report from 6 April 2024 assessment
Contents
Ratings
Our view of the service
Elite Support Providers provides personal care to people in their own homes. This is help with tasks related to personal hygiene and eating. At the time of this assessment the service was providing care to three people. People’s medicines records were not always well managed. We found one person did not have all of their medicines recorded on their medicine administration record for three months consecutively. We also found that people’s care plans were not contemporaneous. This meant that a new staff member may not easily be able to understand the care calls a person needed. We found management were not always transparent with us and although governance arrangements were in place, audits did not always identify shortfalls. For example, the inconsistency in care plans. There were sufficient staff to provide care to people and staff were given enough time at care calls. Staff received a range of training which included safeguarding and the Mental Capacity Act 2005. This helped them understand when to recognise that someone was unsafe or that they needed to ensure they obtained someone’s consent before providing care. Staff followed guidance in care plans to help them keep people safe. Staff provided respectful care and it was clear they genuinely put people’s best interests first. Staff knew people well as they had been providing care to them for some time. Staff listened to people and involved them in their care. Staff enjoyed their jobs and told us they felt they received the training they needed and were supported by management.
People's experience of this service
People were happy with the care provided to them by staff. They were supported to stay free from harm and make decisions about their own care. Staff also supported them to remain independent were possible. Relative’s told us that staff always arrived on time and that they had never experienced a missed call. Relative’s told us they saw the same staff members and they felt they knew their family member well. Relative’s felt the service was good and they said they would approach the registered manager should they have any concerns.