Neville Lodge

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Neville Lodge was consistently well managed and well-led. The registered manager and the culture they created, promoted high-quality, person-centred care for people. Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support. The registered manager supported staff to deliver care and support that was safe, integrated and person-centred.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service promoted co-production of their vision, strategy and culture through active engagement of people and staff.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

The management team and staff involved people in the recruitment process for new staff at the appropriate level.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

There was a freedom to speak up (whistle-blowing) policy in place which was read and signed by staff. It was discussed within training and meetings. It informed staff that they can go to CQC and the local safeguarding adults team if they are not happy with the response from the management team to concerns raised. There were freedom to speak up champions in the home who supported people to speak up.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

The service listened to feedback from staff through quality surveys to ensure they promoted an inclusive and fair culture at Neville Lodge.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

People who lived in Neville Lodge were involved and represented in governance and decision-making processes. People were involved in the recruitment of new staff to support them.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

The local authority confirmed they were happy with their progress the service had made following their support and assurance visits.

People were positive about the service and conversations with them confirmed they were involved in decision-making conversation about their care and support. Relatives we spoke with were complimentary about the service and the care and support their family member received. They told us support was appropriate and that staff facilitated people to be the centre of their own care and as independent as possible.

The service facilitated and promoted community involvement in the service.

Staff told us the home had improved since last inspection and gave positive feedback about working at the home.

A series of audits and reviews are carried out by an external quality manager from the organisation and the outcomes are shared with the registered manager. The provider received further assurance about the quality of service through quality compliance checks and reports.