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No Place Like Home Midlands Ltd

Overall: Good read more about inspection ratings

85 Belvoir Road, Coalville, LE67 3PH (01530) 569739

Provided and run by:
No Place Like Home Midlands Ltd

Latest inspection summary

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Background to this inspection

Updated 5 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12/05/2022 and ended on 26/05/2022. We visited the location’s office/service on 12/05/2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with nine relatives of people who used the service about their experience of the care provided. We spoke with five members of staff including the registered manager, deputy manager, office manager and two care staff. This included face to face and telephone conversations. All the staff we spoke with provided care and support in people’s homes.

We reviewed a range of records. This included four people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to medicines management and the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 5 July 2022

About the service

No Place like Home Midlands Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of our inspection there were 15 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. Systems within the service promoted risk monitoring and safeguarding people who used the service. Medicines were managed safely, the risk of medicines error was mitigated. Staff supported people in a timely manner.

Staff were skilled in their role. They supported people to stay well and referred them to relevant health and care professionals when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. They treated people with dignity and respect. People were supported to be involved in decisions about their care. Their rights were promoted by the service.

The care people received was tailored to each individual. The service was responsive to people’s needs and made adjustments to respond to any changes to those needs. Any concerns people raised was dealt with promptly.

The service was well-led. The managers promoted an inclusive culture which put people at the centre of the service they provide. People spoke positively about the service. There were systems in place to monitor and improve the quality of care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 April 2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.