We carried out a review of the data available to us about No Place Like Home Midlands Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about No Place Like Home Midlands Ltd, you can give feedback on this service.
No Place like Home Midlands Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of our inspection there were 15 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care. Systems within the service promoted risk monitoring and safeguarding people who used the service. Medicines were managed safely, the risk of medicines error was mitigated. Staff supported people in a timely manner.
Staff were skilled in their role. They supported people to stay well and referred them to relevant health and care professionals when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and compassionate. They treated people with dignity and respect. People were supported to be involved in decisions about their care. Their rights were promoted by the service.
The care people received was tailored to each individual. The service was responsive to people’s needs and made adjustments to respond to any changes to those needs. Any concerns people raised was dealt with promptly.
The service was well-led. The managers promoted an inclusive culture which put people at the centre of the service they provide. People spoke positively about the service. There were systems in place to monitor and improve the quality of care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.