Banbury Heights Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff interacted well with people and supported them with independence, choice and control

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were encouraged to make choices. Relatives also stated they witnessed staff asking people for consent and supported people to be in control. A relative told us, "[Person]has very complex care needs now and they are not easy to care for. [Person] was at home before but likes it here. [Person] is quite fussy in nature and everything has to be done exactly they way [person] wants."

Staff told us the ethos of the service included ensuring people had choice and control. A staff member told us, "Managers always insist on staff ask for residents’ consent before completing tasks, and on entering rooms. Training has been provided on this recently."

We observed that not all staff knocked on bedroom doors before entering. However, we observed staff talking to people in a kind respectful manner and encouraging people to be involved in their day, task, or routine. Staff offered people choices in relation to food and drinks throughout the day.

People’s care plans held person centred information including likes, dislikes and any preferences they may have including gender preference for supporting with personal care. People’s independence levels were recorded in their care plans so staff knew where they needed assistance. This helped ensure staff had the information they needed to meet people's needs. The provider used technology to support people with mitigating risks without staff support. For example, people at risk of pressure damage had auto turn mattresses. This meant staff did not need to disrupt them during the night.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.