Banbury Heights Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Records for people's end of life plans required further information. Staff supported people to access healthcare services when required.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported by staff to access healthcare services when required. People told us they were able to see their doctor whenever they needed to. Records we looked at confirmed this. However, access to dentist was limited due to people not being able to get a dentist to visit the home.

Staff were familiar with people's health needs, as detailed in care records. Care plans stated what people's needs were and had clear guidance for staff to help people maintain their health, including daily oral care.

People had an oral risk assessment completed monthly, to establish if there were any concerns with people's dental care or if anyone was experiencing pain linked to oral health. The GP visited the home weekly to support people as necessary with any healthcare needs.

When appropriate people had a ‘do not attempt cardiopulmonary resuscitation order’ [DNACPR] in place.

Not all staff we spoke to knew where people's end of life wishes were recorded and not all staff could recall having end of life training. When asked about people's end of life wishes, one staff member said, " I know some of them. We have a proactive care plan, which is kept in separate folder. " Another staff member said, "I don’t know what people’s end of life wishes are."

People’s end of life wishes were requested. However, not everyone wanted to discuss this. The provider had a designated care plan to record people’s wishes regarding their end of life care. We found some information was missing from people's end of life plans. The provider agreed to ensure information such as people's individual preferences at the time of death. For example, who would be there, if they wanted any music or sounds playing or if they if they wanted a priest or minister to deliver their last rites.