Beverley Court Residential Home

Updated 2 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

Beverley Court Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority safeguarding and contract monitoring teams. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and three relatives. We spoke with eight members of staff including the registered manager, operations manager, deputy manager, senior care worker, care workers and two kitchen staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included two people’s care records and four medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management and safety of the service, training data and quality assurance systems.

After the inspection

We continued to seek clarification from the registered manager to validate evidence found.

Updated 2 August 2019

Beverley Court Residential Home is a residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service can support up to 30 older people, some of whom may be living with dementia.

People’s experience of using this service and what we found

Systems were in place to maintain people's safety and protect them from abuse. Risks were identified, appropriate control measures were implemented, and the safety and cleanliness of the environment was maintained. Systems were in place to recruit staff safely and administer medicines as prescribed.

People were supported to access appropriate healthcare services. Professional advice was sought and followed. People received good support with their nutritional needs. Staff were equipped with relevant skills and were supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. Staff promoted people's privacy, dignity and independence. There was a homely atmosphere and people appeared relaxed in their surroundings.

Staff were responsive to people's needs and provided support in line with their preferences. People were supported to access stimulating activities and follow their interests. People and relatives felt able to raise concerns and their feedback was sought.

There was a positive culture within the service; staff felt supported and worked as a team well. The management team were approachable and accessible. Systems were in place to improve the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.