Beverley Court is registered with the Care Quality Commission (CQC) to provide care and accommodation for 30 older people who may be living with dementia. It is located on Beverley Road, Hull and has good access to all local facilities and public transport routes. This inspection took place on 14 November and was unannounced. The service was last inspected February 2016 and was found to be non-complaint with three of the regulations inspected at that time. Parts of this inspection checked whether the registered provider had complied with the actions we told them to take following the last inspection.
At the time of this inspection there were 28 people were living at the service.
There was a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Following the last inspection we told the registered provider to take action to comply with breaches of regulation. They sent us an action plan which detailed how they were to achieve this. We looked at the improvements they told us they had made at this inspection and found they had complied with the regulations. This was with regard to gaining consent to care and treatment, protecting people who needed support with making informed decisions, reviewing and gaining people’s views about the service provided and sending the CQC relevant notifications about any events which affected the smooth running of the service or the welfare of the people who used the service.
People were cared for by staff who had received training in how to protect them from harm. Staff understood how to report any abuse to the relevant authorities. They could describe the registered provider’s procedures and understood they had duty to report abuse and protect people from harm. Staff, who had been recruited safely, were provided in enough numbers to meet the needs of the people who used the service. An analysis of all accidents and incidents was undertaken by the registered manager to identify any trends or patterns. This meant people’s needs could be reassessed or more training could be provided if any issues were identified. People’s medicines were stored and administered safely.
Staff received training which was relevant to their role and equipped them to meet the needs of the people who used the service. This training was updated regularly. Consent was gained before care and support was delivered and the principles of the Mental Capacity Act 2005 were followed within the service. People were supported to eat a balanced diet of their choosing; dietary requirements were catered for, for example, high calorific fortified diets and diabetic diets. A range of healthcare professionals were involved in the care and treatment of the people who used the service.
People told us they were supported by kind and caring staff who knew their preferences for how care and support should be delivered. During observations it was clear caring relationships had developed between the people who used the service and staff. People’s privacy and dignity was respected by staff who encouraged people to be independent and make choices and decisions in their daily lives. Private and sensitive information was stored confidentially.
People were involved with initial assessment and reviews of their care and support. Their levels of independence, individual strengths and abilities were recorded. People were encouraged to maintain relationships with important people in their lives and to take part in a range of activities inside and outside of the service. The registered provider had a complaints policy which was made available to people who used the service. When complaints were received they were responded to in line with the registered provider’s policy and this information was used to develop the service, whenever possible.
Staff told us the manager was approachable, supportive and listened to their views regarding developing the service. A quality assurance system was in place to ensure shortfalls in care and support were identified and to drive the continual improvement of the service. The registered manager understood their responsibilities in relation to reporting accidents, incidents and other notifiable incidents to the CQC as required. Meetings were held with staff and people who used the service to ensure their views were known and could be acted upon.