St Luke's Hospice

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statements. Staff comprehensively assessed people, so the care and treatment provided met their needs. This included both their mental and physical health and any personal circumstances that needed to be considered. Staff worked in a strong culture of evidence-based practice. Staff worked together and with others when assessing people’s needs and shared information to maintain continuity of care.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We reviewed service user surveys post inspection and found all of them to be positive. The hospice continuously sought feedback and suggestions on how the hospice could improve their services.

Staff monitored the effectiveness of care and treatment. They used findings from feedback, audit and continuous monitoring to make improvements and achieve good outcomes for patients. Reliable data helped them understand performance trends to identify how to deliver care for patients and develop health care outcomes for the wider social community. There were a number of ongoing projects that reached out beyond the hospice to benefit patients.

The hospice participated in both local and national audits. The service kept a local audit plan which was completed and discussed at governance meetings. The audit calendar had a programme of audits for the service. The service carried out regular audits such as infection prevention control, hand hygiene, medicine management and documentation audits. These showed good levels of compliance with any learning from the audits shared with the relevant teams. St Luke’s had two committees to support research and audit activity. The research agenda was embedded within the service strategy and charitable objectives.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.