St Luke's Hospice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service routinely monitored people’s care and treatment to continuously improve. We found outcomes to be positive and consistent and they met both clinical expectations and the expectations of people themselves.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service provided care to people as inpatients and had community nursing teams should patients choose to die or be treated at home. People we spoke with said care was integrated, flexible and supported choice and continuity. Patients had access to a multi faith room and a spiritual care team who offered support to anyone whatever their faith or beliefs.

The service understood the diverse health and care needs of people and its local community. Care was joined up between the different organisations and was flexible and supported choice and continuity. The service worked with local organisations and the ICB to improve the quality of care provided to patients.

Patients experienced smooth transitions between different services due to the hospice's close collaboration with health and social care providers.

St Luke’s Hospice operated as a charitable organisation with NHS funding. The hospice had a 20 person inpatient unit for when service users required monitoring for a change in their treatment or for when they were end-of-life. Specialist palliative care and symptom management was also provided for patients in the community and within patient and family support services. The bed occupancy fluctuated dependent on demand. There were regular meetings to ensure the smooth transition of appropriate admissions. Care was discussed at weekly area-wide team meetings involving specialist staff from the community, local hospitals, and at internal multi-disciplinary meetings. The community team ensured that transition of care between services was as seamless as possible. This team undertook assessments for eligibility of care and facilitated discharge into the community. Early identification of patients in need of hospice care prevented acute rehospitalisation of patients and facilitated safe transfer of care. There was a family liaison officer to support discharge and to support families when a patient died on the inpatient centre

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.