Hatton3

Updated 12 April 2023

The provider Hatton3 Limited, provides private general practice services from the following location,

Nuffield Health Warwickshire Hospital,

The Chase,

Blackdown,

Leamington Spa,

CV32 6RW

They also used the following site to see patients,

Balsall Common and Meriden Group Practice,

1 Ashley Drive,

Balsall Common,

CV7 7RW

The Balsall Common and Meriden Group Practice site was not visited as part of the inspection.

The service provides private GP services predominantly for health checks, health optimisation, and specific male, and female-related midlife conditions. Patients are seen either face to face or via an online platform by appointment only. The service rents rooms as required from host organisations who are also providers registered with CQC.

The service is led by a medical director who is the male health lead and a women’s health and menopause lead. They employ 5 sessional doctors who all specialise in male or female health. The clinical team is supported by a business manager and 2 administrative staff.

The service is provided for adults only, no children under the age of 18 are seen.

The service operates on Tuesdays, Wednesdays and Thursdays from 8am to 3pm. Appointments can be booked either online, via email or telephone.

Details of the service can be found on the website www.h3health.co.uk

How we inspected this service

• Requested evidence from the provider prior to the inspection.
• Carried out a site visit of Nuffield Health Warwickshire.
• We spoke with the GPs who lead the service and administrative staff.
• Looked at information the service used to deliver care and treatment plans.
• Reviewed policies and procedures.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 12 April 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Nuffield Health Warwickshire Hospital, the location of the provider Hatton3 Limited, as part of our inspection programme.

Hatton3 Limited, at the location of Nuffield Health Warwickshire Hospital, provides independent private GP services, predominantly health checks, health optimisation, and specific male, and female-related midlife conditions.

Nuffield Health Warwickshire Hospital, the location of Hatton3 Limited, is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 and provides the regulated activities, Diagnostic and screening procedures and Treatment of disease, disorder or injury.

The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems in place to keep patients safe and safeguarded from abuse.
• Care and treatment was delivered in accordance with evidence-based guidelines.
• The provider had an oversight of risk assessments, infection prevention and control (IPC) measures and the management and safety of the premises that were carried out by the host organisations they rented rooms from.
• Significant events and complaints were managed appropriately and used to learn from and make improvements to the service.
• All GPs who worked for the service also worked for NHS providers.
• Feedback was sought from patients following consultations and data shared from the provider showed this was positive and patients valued the service they received.
• The provider understood the needs of their patients and improved services in response to those needs. The service was developed to meet the demand for specific male and female health needs.
• There was a clear vision and governance structures in place that supported the leadership of the service.
• The GPs who led and worked for the service were prominent in the media and professional journals where they shared information and guidance on the conditions they treated and promoted national awareness regarding testosterone and menopause effects and treatments.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services