This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Nuffield Health Warwickshire Hospital, the location of the provider Hatton3 Limited, as part of our inspection programme.
Hatton3 Limited, at the location of Nuffield Health Warwickshire Hospital, provides independent private GP services, predominantly health checks, health optimisation, and specific male, and female-related midlife conditions.
Nuffield Health Warwickshire Hospital, the location of Hatton3 Limited, is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 and provides the regulated activities, Diagnostic and screening procedures and Treatment of disease, disorder or injury.
The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- There were systems in place to keep patients safe and safeguarded from abuse.
- Care and treatment was delivered in accordance with evidence-based guidelines.
- The provider had an oversight of risk assessments, infection prevention and control (IPC) measures and the management and safety of the premises that were carried out by the host organisations they rented rooms from.
- Significant events and complaints were managed appropriately and used to learn from and make improvements to the service.
- All GPs who worked for the service also worked for NHS providers.
- Feedback was sought from patients following consultations and data shared from the provider showed this was positive and patients valued the service they received.
- The provider understood the needs of their patients and improved services in response to those needs. The service was developed to meet the demand for specific male and female health needs.
- There was a clear vision and governance structures in place that supported the leadership of the service.
- The GPs who led and worked for the service were prominent in the media and professional journals where they shared information and guidance on the conditions they treated and promoted national awareness regarding testosterone and menopause effects and treatments.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services