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Helping Hands Portishead

Overall: Good read more about inspection ratings

61 Hill Road, Clevedon, BS21 7PD 07814 167317

Provided and run by:
Midshires Care Limited

Latest inspection summary

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Background to this inspection

Updated 12 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and one Expert by Experience who spoke with people and their relatives on the telephone. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave notice of the inspection. We needed to be sure the registered manager would be in the office to support the inspection. We also needed to arrange to speak with people over the phone.

Inspection activity started on 21 July 2022 and ended on 2 August 2022. We visited the location’s office on the 25 & 26 July 2022.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from one professional who worked with the service, however we did not have a response from them. The Expert by Experience spoke with seven people and three relatives about their care experience.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager the care co-ordinator and the office quality lead. We reviewed a range of records including three care plans, two staff files in relation to supervision and two staff files in relation to recruitment. Various policies and procedures, audits and the rostering computer system.

Following the inspection, we made calls to 12 staff and managed to gain feedback from five.

Overall inspection

Good

Updated 12 August 2022

About the service

Helping Hands Portishead is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 25 people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by staff who were kind and caring. People and staff felt the organisation was well managed and there was good communication. People’s care plans contained important information, which were individual to the person. Information included, any medication conditions, individual support relating to a sensory need and the person’s life histories and any dietary requirements.

People were support by staff who were knowledgeable and well-trained. Staff promoted people’s independence and dignity. People were happy with the care they received. Quality assurance systems were in place and these monitored various areas such as staff training and people’s reviews and records.

People felt supported by staff who respected their wishes and people felt able to discuss any changes to their care with staff and or the office. The registered manager worked in partnership with the local community and staff were recognised for their hard work and contribution.

Rating at last inspection and update

This service was registered with us on 15 June 2021 and this is the first inspection.

Why we inspected

This is a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk