We carried out a review of the data available to us about Helping Hands Portishead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Portishead, you can give feedback on this service.
Helping Hands Portishead is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 25 people who were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who were kind and caring. People and staff felt the organisation was well managed and there was good communication. People’s care plans contained important information, which were individual to the person. Information included, any medication conditions, individual support relating to a sensory need and the person’s life histories and any dietary requirements.
People were support by staff who were knowledgeable and well-trained. Staff promoted people’s independence and dignity. People were happy with the care they received. Quality assurance systems were in place and these monitored various areas such as staff training and people’s reviews and records.
People felt supported by staff who respected their wishes and people felt able to discuss any changes to their care with staff and or the office. The registered manager worked in partnership with the local community and staff were recognised for their hard work and contribution.
Rating at last inspection and update
This service was registered with us on 15 June 2021 and this is the first inspection.
Why we inspected
This is a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk