Avenue House - Bristol

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Avenue House is a care home registered to provide personal care and accommodation. The service provides care and support to up to 30 older people. The home is set in a large Victorian building which has a modern 3-storey extension attached. This assessment started on 27th February and was completed on 13th March 2024. A site visit to gather people’s experiences and observe care practices took place on 6th March 2024. This visit was carried out by 2 inspectors and an Expert by Experience. Another Expert by Experience made phone calls to people’s relatives on 7th March 2024. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In the assessment, we looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.

People's experience of this service

We received positive feedback from people who lived at the service, their relatives, and staff. People told us they felt safe, were comfortable around staff and were able to raise any concerns. They felt protected from the risk of abuse or harm. When possible, people were involved in decisions which affected them, and they were supported to make choices about their care. People were encouraged to be independent and positive risks were taken appropriately. We saw staff listening to people, offering choice and giving them time to respond. There were enough competent staff to meet people’s needs safely, and people knew staff well. People had access to activities and the local community to promote and support their independence, health and wellbeing.