Avenue House - Bristol

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they were supported to make choices and decisions and we saw staff listening to people and giving them time to respond. Staff made sure people understood the information which was given to them. People were supported toexpress their views about the care they received, and feedback in surveys and meetings was generally positive. People's independence was promoted, and they chose how they spent their time. People were supported by staff to take part in activities and pursue their interests. People were encouraged to maintain relationships that were important to them, and friends and family could visit at any time. Some people were aware of their care plans and were involved in reviewing these. Relatives all told us they were involved in developing and updating care plans.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff gave us examples of how they offered people choices and maintained people’s dignity and independence during aspects of their care and support. This included during mealtimes, regarding food choices, personal care, clothing and activities. <p> Staff spoke positively about people and gave examples of how they provided person centred care. A staff member told us, “Giving people choice and control is in everything we do.”

We saw people having choice and control about the care they received and making decisions about their day. For example, people chose how they spent their time, and where they ate their meals. We observed one instance where a person was not offered choice about a drink, and we highlighted this to the registered manager. <p> Staff were observed engaging with people in a caring and respectful manner during our visit. People engaged in activities throughout the day and group activities were well attended. One person told us they enjoyed being able to choose whether to paint in their bedroom or in communal areas. <p> There was an appropriate range of equipment to support and maximise people’s independence and outcomes at the service. <p> The manager told us no-one needed information provided in different formats at the time of our visit, but they were clear this could be accommodated if needed to support people’s understanding. The activity co-ordinator often prepared written information in a large font.

People told us they were supported to make choices and decisions about the care and support they received. We saw staff listening to people, offering choices and giving time to respond. <p> People were supported to express their views about the care they received in a range of ways. For example through surveys, meetings and on a day to day basis with staff. Feedback from people and their relatives was positive. <p> People's independence was promoted, and they chose how they spent their time. People were supported by staff to take part in activities and pursue their interests. People were encouraged to give feedback to develop plans for future activities and events. This helped ensure individual needs and preferences could be met. <p> There were well established links with local faith groups, a nursery and other community resources. People were supported to maintain relationships that were important to them, and friends and family could visit at any time. <p> Some people were aware of their care plans and were involved in reviewing these. Relatives all told us they were involved in developing and updating care plans.

Systems and policies were in place to ensure people’s independence was promoted and their rights and choices respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and practice in the service supported this. People's choices and preferences were included in care plans. Care plans and risk assessments were updated and amended regularly when people’s needs, wishes or preferences changed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.