Background to this inspection
Updated
15 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses, flats and specialist housing.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager of the service who also provided care. We reviewed one person’s care plan and risk assessments, one staff file including their recruitment and training records, management policies and procedures.
We continued to seek clarification from the provider to validate evidence found. We spoke to one person using the service and contacted their relative.
Updated
15 October 2022
About the service
Pent – a – care is a domiciliary service providing personal care to people in their own home. The service is registered to provide support to older people, including people living with dementia, mental health needs and a physical disability. At the time of the inspection they were providing support to one person.
People’s experience of using this service and what we found
People were cared for by staff who protected them from the risk of abuse. The registered manager understood their safeguarding responsibilities. People told us they felt safe with staff.
Risks people may face were reduced as the service assessed people’s homes and equipment, and put measures in place to reduce them.
The registered manager followed safe recruitment practices and had enough staff to meet people’s needs.
People were protected from the risk of infection. Medicines were not managed by the service; however systems were in place to handle them safely in the future.
Systems were in place to learn when things went wrong, and the registered manager was open and transparent about sharing when things had not gone right.
People were involved in their needs assessment and care was prepared to cover what they wanted. People were supported by staff who had received appropriate training. People were encouraged to stay hydrated.
People told us the care they received was delivered by staff who were kind and patient. People’s privacy and dignity was respected.
People’s care plans were personal to them and contained details to help staff get to know people better.
There was a complaints policy and procedure in place. People’s end of life wishes were respected.
The registered manager understood their responsibilities. They had quality assurance systems in place ready to capture people’s feedback on the quality of the service going forward.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 August 2021 this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.