We carried out a review of the data available to us about Pent-A Care Support and Care Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pent-A Care Support and Care Service, you can give feedback on this service.
Pent – a – care is a domiciliary service providing personal care to people in their own home. The service is registered to provide support to older people, including people living with dementia, mental health needs and a physical disability. At the time of the inspection they were providing support to one person.
People’s experience of using this service and what we found
People were cared for by staff who protected them from the risk of abuse. The registered manager understood their safeguarding responsibilities. People told us they felt safe with staff.
Risks people may face were reduced as the service assessed people’s homes and equipment, and put measures in place to reduce them.
The registered manager followed safe recruitment practices and had enough staff to meet people’s needs.
People were protected from the risk of infection. Medicines were not managed by the service; however systems were in place to handle them safely in the future.
Systems were in place to learn when things went wrong, and the registered manager was open and transparent about sharing when things had not gone right.
People were involved in their needs assessment and care was prepared to cover what they wanted. People were supported by staff who had received appropriate training. People were encouraged to stay hydrated.
People told us the care they received was delivered by staff who were kind and patient. People’s privacy and dignity was respected.
People’s care plans were personal to them and contained details to help staff get to know people better.
There was a complaints policy and procedure in place. People’s end of life wishes were respected.
The registered manager understood their responsibilities. They had quality assurance systems in place ready to capture people’s feedback on the quality of the service going forward.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 August 2021 this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.