Sambrook House Residential Home

Updated 28 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspection manager.

Service and service type: Sambrook House Residential Home is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: We reviewed information we had received about the service since the last inspection. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with eight people who lived in the home to ask about their experience of the care provided. We spoke with two members of care staff, a senior carer, the provider and the registered manager.

We reviewed a range of records. This included three people's care records and medicine records. We also looked at three staff files around staff recruitment. Various records in relation to training and supervision of staff, records relating to the management of the home and a variety audits developed and implemented by the registered manager.

Updated 28 March 2019

About the service: Sambrook House Residential Home is a care home that provides personal care for up to 28 people, some of whom are living with dementia. At the time of the inspection 27 people lived at the service. The home had some large rooms that could be utilised as a double room to accommodate couples, friends or family members who wished to share a room.

People’s experience of using this service: We found staff were knowledgeable about the support needs of people in their care. We observed staff providing support to people throughout our inspection visit. We saw that staff were very thoughtful in their approach to people. They knew them well and what they needed and liked.

People we spoke with gave positive feedback about the home and the staff who worked in it. They told us that the staff supported people well. We saw that warm, positive relationships with people were apparent and one person described the staff as “Marvellous, all of them and the manager. She is fantastic and gets the job done.”

Care plans were clearly recorded. They detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw that relatives were involved in supporting staff to understand how people wished to be cared for. Relatives were consulted with and played an important part in the running of the home.

The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions.

The food served at the home was of a very high standard. The home had won awards for the quality of the food; The Shropshire Partners in Care Healthy Eating Award in 2014 and 2016. Everyone we spoke with told us that they enjoyed the food and we saw that it was plentiful and good quality and people could choose what they wanted to eat.

There were many social activities provided at the home and people told us that they enjoyed them. These were provided by a small team of volunteers from the local village who had connections with the home.

The registered manager and the provider used a variety of methods to assess and monitor the quality of the service. They had a positive working relationship that was apparent during the inspection. They completed regular audits of the service and held staff meetings to seek the views of staff about the service. They also regularly spoke with the people who lived in the home and to relatives.

More information is in the detailed findings below.

Rating at last inspection: The service was rated Good at the last inspection in June 2016.

Why we inspected: We inspected the service in accordance with our ratings programme.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme.