Bupa Health Centre - Basinghall

Updated 12 June 2023

Bupa Health Centre - Basinghall is located at 4 Basinghall Street, London, EC2V 5BQ.

The service provides private face to face and online GP-led consultations, health assessments, sexual health services, family planning and point of care testing.

The service offers pre-bookable face-to-face private GP and health assessment appointments for both adults and children over the age of 1. The service is open from 7:45am to 6pm Monday to Friday and also opens on occasional Saturdays from 7:45am to 6pm. The centre did not see walk in customers.

Customers requiring advice and support outside of those hours were advised to use the NHS 111 service. The service had a system in place for the management of abnormal test results received out of hours where Bupa’s Anytime Healthline services will be contacted by the laboratory and they will contact the customers and forward the details to the health centre.

The centre manager was responsible for the day-to-day running of the centre and was supported by a health services manager, a lead GP physician and a team of doctors, health advisors and administrators.

How we inspected this service

Before visiting, we reviewed a range of information we hold about the service and asked them to send us some pre-inspection information which we reviewed.

During our inspection we:

• Spoke with the registered manager/medical director face to face.
• Spoke with staff (health services manager, lead GP physicians, centre manager and admin team lead).
• Reviewed files, practice policies and procedures and other records concerned with running the service.
• Reviewed a sample of service user records.
• Looked at information the service used to deliver care and treatment plans.

To get to the heart of customers’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 12 June 2023

This service is rated as Good overall. This is the first inspection of this provider at this location.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Health Centre - Basinghall on 20 April 2023 as part of our inspection programme. Bupa Health Centre - Basinghall first registered with CQC in July 2021 and are registered for the regulated activities, diagnostic and screening procedures, family planning and treatment of disease, disorder and injury.

The service provides mainly private GP-led consultations and health assessments as well as a range of other services. Some of the services were provided under corporate healthcare and employment arrangements or medical insurance, although there were customers who pay for their own private healthcare. Customers can be referred by the provider to other services for diagnostic imaging and specialist care. The service shared its premises and reception with the Cromwell hospital which allowed them to offer customers a wider range of treatments and services under one roof and often with less delays.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The centre manager was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Our key findings were:

• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• The service provided care in a way that kept service users safe and protected them from avoidable harm.
• Service users received effective care and treatment that met their needs.
• Staff dealt with service users with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet service users’ needs.
• Service users could access care and treatment in a timely way.

The areas where the provider should make improvements are:

• Review systems in place to alert staff in an emergency for staff working on reception desk.
• Review risk assessments to ensure actions identified have been addressed and documented.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services