The Care Quality Commission
  • Doctor
  • Independent doctor

Bupa Health Centre - Basinghall

Overall: Good read more about inspection ratings

4 Basinghall Street, London, EC2V 5BQ (020) 7628 4001

Provided and run by:
Bupa Occupational Health Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bupa Health Centre - Basinghall on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bupa Health Centre - Basinghall, you can give feedback on this service.

20 April 2023

During a routine inspection

This service is rated as Good overall. This is the first inspection of this provider at this location.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bupa Health Centre - Basinghall on 20 April 2023 as part of our inspection programme. Bupa Health Centre - Basinghall first registered with CQC in July 2021 and are registered for the regulated activities, diagnostic and screening procedures, family planning and treatment of disease, disorder and injury.

The service provides mainly private GP-led consultations and health assessments as well as a range of other services. Some of the services were provided under corporate healthcare and employment arrangements or medical insurance, although there were customers who pay for their own private healthcare. Customers can be referred by the provider to other services for diagnostic imaging and specialist care. The service shared its premises and reception with the Cromwell hospital which allowed them to offer customers a wider range of treatments and services under one roof and often with less delays.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The centre manager was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

Our key findings were:

  • Leaders had the capacity and skills to deliver high-quality, sustainable care.
  • The service provided care in a way that kept service users safe and protected them from avoidable harm.
  • Service users received effective care and treatment that met their needs.
  • Staff dealt with service users with kindness and respect and involved them in decisions about their care.
  • The service organised and delivered services to meet service users’ needs.
  • Service users could access care and treatment in a timely way.

The areas where the provider should make improvements are:

  • Review systems in place to alert staff in an emergency for staff working on reception desk.
  • Review risk assessments to ensure actions identified have been addressed and documented.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services