South Park Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received consistently good, person-centred care and support from competent staff who were familiar with their needs, preferences and daily routines. Each person had a new electronic care plan in place that contained sufficiently detailed and up to date personalised information about people’s unique strengths, likes and dislikes, and how they preferred staff to meet their care needs and wishes. Staff demonstrated good awareness of people’s individual needs and preferences and were familiar with the term ‘person-centred’ and what this meant in terms of supporting people who lived at the care home. The provider understood the diverse personal, health and social care needs and wishes of people they supported and their local communities, and ensured care was joined-up, flexible and supported choice and continuity.

The provider understood the diverse health and care needs of people and their local communities, and ensured care was joined-up, flexible and supported choice and continuity.

People told us staff understood their care needs and that they worked well with multiple external health and social care professionals to consistently meet those needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider ensured people were given information in a way they could understand. We saw easy to read pictorial information was now displayed throughout the care home to help people orientate themselves and understand the location and function of rooms that were important to them, such as their bedroom and the communal lounge/dining area, toilets, and bathrooms. Information about people’s communication needs, and preferences had been identified and was included in their care plan. The registered manager and staff were aware of their responsibility to meet peoples communication needs and make information they needed accessible.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider ensured people were given information in a way they could understand. We saw easy to read pictorial information was now displayed throughout the care home to help people orientate themselves and understand the location and function of rooms that were important to them, such as their bedroom and the communal lounge/dining area, toilets, and bathrooms. Information about people’s communication needs, and preferences had been identified and was included in their care plan. The registered manager and staff were aware of their responsibility to meet peoples communication needs and make information they needed accessible.

The service made sure that people could access the care, support and treatment they needed when they needed it.

The provider had made improvements to social activities people could chose to participate in as we had discussed with the provider at their last assessment. People now had sufficient opportunities to engage in meaningful activities within the care home and the wider community that reflected their social interests and wishes. Daily activity programmes were in place for each person, which reflected their social interests and activities they had expressed a wish to participate in. During our assessment we observed staff supporting some people to participate in a game of indoor skittles, a gentle exercise class and dancing.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. People felt free from discrimination and that their beliefs and preferences were respected.

Staff had received equality and diversity training and understood people had a right to be treated equally and fairly, and to receive care and support that met their specific needs.

Care plans contained detailed information about people’s spiritual and cultural needs. Staff were aware of people’s diverse spiritual and cultural needs and wishes and knew how to protect them from discriminatory behaviours and practices.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider had made improvements to the way they supported people to plan for important life changes as we had discussed with them at their last inspection.

People’s wishes for their end of life care, including their spiritual and cultural wishes, had now been discussed with them and recorded in their care plan.

People who had received end of life care and support at the care home had experienced a dignified and comfortable death. Staff had received end of life care training and were now aware of people’s end of life care wishes so they could support people nearer the end of their life in a dignified and respectful way.