- Homecare service
Saxon Care Solutions Ltd (Trowbridge and Westbury)
Report from 12 April 2024 assessment
Contents
Ratings
Our view of the service
Saxon Care – Trowbridge and Westbury is a domiciliary care agency providing personal care for people in their own homes. The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. People had risk management plans, which were kept under review and updated when needed. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed. Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing their care plans and setting out how they wanted to receive care. People had been supported to express their wishes about future care needs. Staff told us they had the support they needed to do their job well. Staff were able to contact the management team at any time for support and guidance. The service completed regular staff surveys to receive feedback. Quality assurance assessments were used to review the performance of the service. Action was taken on the findings of the various reviews and followed up by the management team to ensure the improvements were made.
People's experience of this service
People told us they felt safe and were happy receiving support from Saxon Care. Comments included, “I feel safe with the care I’m getting.” A Relative commented, “My [relative] feels very safe and secure with the care.” People said staff usually arrived on time and stayed for the full duration of their scheduled visit. People said staff had the right knowledge, skills and approach to providing care. Comments included, “The carers know what they are doing in my care, are well trained and understand what I need.” People told us they were involved in their care plans, reviewing them regularly and making changes when their preferences or needs changed. People said they were supported to access the health services they needed. People and their relatives said they were treated with kindness and compassion. Comments included, “The are very attentive and treat me with respect” and “My relative reports that the carers have a wonderful personality. He has a good banter with them and feels comfortable with them being there.” People and relatives felt able to raise concerns if needed. Comments included, “We contacted the office, and they got right on to it and rectified it.”