Background to this inspection
Updated
15 December 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 22 Nov 2022. We visited the location’s office on 22 Nov 2022 and made phone calls to people and staff on 24 Nov 2022.
What we did before inspection
We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 3 people who used the service, and 2 relatives of people who used the service. We also spoke with a health professional who was directly involved with the service and the people they were supporting. We spoke with 3 staff members, the care manager, and the registered manager. We looked at multiple documents during the inspection, including care plans, medicine administration records, staff recruitment files, and meeting minutes.
Updated
15 December 2022
About the service
Trust Homecare Solution Burton-On-Trent Limited is a domiciliary care service providing personal to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 7 people receiving personal care from the service.
People’s experience of using this service and what we found
People told us they were safely supported within the service. Systems and processes were in place to support people’s safety. Recruitment procedures ensured that people were only supported by staff who were suitable to do so. There were sufficient staff to meet people’s needs.
People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback we received from people and relatives told us they were supported with respect and dignity, they had their independence promoted.
Complaints procedures were in place and people knew how to use them. The provider’s systems and processes monitored the quality of the service being provided. People’s views were sought through surveys, which were analysed and used to identify where improvements were needed.
The management team ensured checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support in the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 08 September 2021 and this is the first inspection.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.