About the service Trust Homecare Solution Burton-On-Trent Limited is a domiciliary care service providing personal to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 7 people receiving personal care from the service.
People’s experience of using this service and what we found
People told us they were safely supported within the service. Systems and processes were in place to support people’s safety. Recruitment procedures ensured that people were only supported by staff who were suitable to do so. There were sufficient staff to meet people’s needs.
People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.
People’s had their needs assessed and reviewed as required. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback we received from people and relatives told us they were supported with respect and dignity, they had their independence promoted.
Complaints procedures were in place and people knew how to use them. The provider’s systems and processes monitored the quality of the service being provided. People’s views were sought through surveys, which were analysed and used to identify where improvements were needed.
The management team ensured checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support in the delivery of good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 08 September 2021 and this is the first inspection.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.