Archived: Pinglenook Residential Home

Updated 15 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22nd October 2015 and was unannounced. The inspection team consisted of two inspectors.

Prior to the inspection we reviewed notifications that we had received from the provider. A notification is information about important events which the service is required to send us by law. We contacted the local authority who had funding responsibility for some of the people who were using the service.

We spoke with three people who used the service. We also spoke with a visiting health professional. After the inspection we contacted relatives of six people who used the service to ask their views.

We used the short observational framework for inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We completed a SOFI observation for four people who used the service.

We spoke with the provider, the registered manager and four care workers. We looked at the care records of four people who used the service and other documentation about how the home was managed. This included policies and procedures, staff records, the handover book, staff rota and records associated with quality assurance processes.

Updated 15 December 2015

We inspected the service on the 22 October, it was an unannounced inspection.

Pinglenook Residential Home provides accommodation for up to 23 older people, some of whom are living with dementia and disabilities. There were 15 people using the service on the day of our inspection.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe within the home. Risks were assessed and managed to protect them from harm.

Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.

People’s independence was promoted and choice making encouraged. Where people needed support to make decisions or lacked the capacity to make decisions, they were supported in line with the Mental Capacity Act.

The registered manager had assessed the care needs of people using the service and had involved them in ensuring plans were in place to reflect their needs. Staff had a clear understanding of their role and how to support people who use the service as individuals.

Staff knew people well and treated them with kindness and compassion. People enjoyed the meals provided and where they had dietary requirements, these were met. People were offered adequate drinks to maintain their health and wellbeing.

Systems were in place to monitor the health and wellbeing of people who used the service.

People’s health needs were met and where necessary, outside health professionals were contacted for support.

Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the manager and had faith that she would address issues if required. Relatives found the registered manager to be approachable.