22nd October 2015
During a routine inspection
We inspected the service on the 22 October, it was an unannounced inspection.
Pinglenook Residential Home provides accommodation for up to 23 older people, some of whom are living with dementia and disabilities. There were 15 people using the service on the day of our inspection.
There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe within the home. Risks were assessed and managed to protect them from harm.
Staff had received training to meet the needs of the people who used the service. People received their medicines as required and medicines were managed and administered safely.
People’s independence was promoted and choice making encouraged. Where people needed support to make decisions or lacked the capacity to make decisions, they were supported in line with the Mental Capacity Act.
The registered manager had assessed the care needs of people using the service and had involved them in ensuring plans were in place to reflect their needs. Staff had a clear understanding of their role and how to support people who use the service as individuals.
Staff knew people well and treated them with kindness and compassion. People enjoyed the meals provided and where they had dietary requirements, these were met. People were offered adequate drinks to maintain their health and wellbeing.
Systems were in place to monitor the health and wellbeing of people who used the service.
People’s health needs were met and where necessary, outside health professionals were contacted for support.
Staff felt supported by the registered manager. The registered manager supervised staff and regularly checked their competency to carry out their role. People who used the service felt they could talk to the manager and had faith that she would address issues if required. Relatives found the registered manager to be approachable.