St Matthews Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Leaders and staff were alert to discrimination and inequality that could disadvantage different groups of people, whether this be from the wider society, organisational processes and culture or from individuals. Staff had easy access to relevant provider policies and procedures, including Equality and Diversity and Equality and Human Rights. The hospital had accessible access and ground floor rooms for any patients or visitors with a disability. All admissions were planned in advance which enabled the hospital manager to source any additional equipment or resources, should this be required. Patients felt that the whole staff team co-ordinated their care, and worked well together. Staff were offered and were up to date with various training offered by the organisation which emphasized the importance of inclusivity, having regard for people with different protected characteristics, and providing person centred care. Examples of such training included Equality and Diversity; gender and sexual identity; Mental Capacity Act (MCA) and Deprivation of Liberty safeguards (DoLs); safeguarding of adults and children, as well as how to support people with autism. Patients told us staff treated them fairly, and with dignity and respect. Patients said that staff treated them as individuals and encouraged ongoing discussions about their care and treatment. Patients were able to offer feedback to staff and the hospital manager, as well as through community meetings. Patients were invited to take part in provider led satisfaction surveys. The results of which were shared when collated and analysed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients said that they felt staff did see them as individuals and because of this knew the patients’ strengths and areas in which they may need a little extra support in different aspects of their life, to include mental health, physical health and social circumstances. This was evident in care and treatment plans viewed. Patients told us that staff paid attention to their physical health needs, particularly those which could be related to medicines prescribed for their mental health.

We saw that managers and staff were alert to discrimination and inequality that could disadvantage different groups of people using their services. Staff spoke about each patient inclusively and respected any wishes, beliefs and protected characteristics when planning care and treatment. Staff reflected this within patient records. Staff talked about tailoring care and treatment to individual patients, as opposed to using care and treatment plans which were more generic. There was clear emphasis upon person centred care.

The provider complied with legal equality and human rights requirements, including avoiding discrimination and having regard to the needs of people with different protected characteristics. They had appropriate policies and procedures in place which were available to all staff. We saw examples within individual care plans where additional support was offered to patients who needed this. For example, a patient with a learning disability was supported by staff with communication needs using different pictures to aid understanding between patients and staff. The hospital obtained any specialist equipment or aids to support patients, such as adapted crockery and cutlery to make mealtimes easier while maximising independence.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.