St Matthews Hospital

Leaders and staff were alert to discrimination and inequality that could disadvantage different groups of people, whether this be from the wider society, organisational processes and culture or from individuals. Staff had easy access to relevant provider policies and procedures, including Equality and Diversity and Equality and Human Rights. The hospital had accessible access and ground floor rooms for any patients or visitors with a disability. All admissions were planned in advance which enabled the hospital manager to source any additional equipment or resources, should this be required. Patients felt that the whole staff team co-ordinated their care, and worked well together. Staff were offered and were up to date with various training offered by the organisation which emphasized the importance of inclusivity, having regard for people with different protected characteristics, and providing person centred care. Examples of such training included Equality and Diversity; gender and sexual identity; Mental Capacity Act (MCA) and Deprivation of Liberty safeguards (DoLs); safeguarding of adults and children, as well as how to support people with autism. Patients told us staff treated them fairly, and with dignity and respect. Patients said that staff treated them as individuals and encouraged ongoing discussions about their care and treatment. Patients were able to offer feedback to staff and the hospital manager, as well as through community meetings. Patients were invited to take part in provider led satisfaction surveys. The results of which were shared when collated and analysed.