Southside Partnership Domiciliary Care Agency

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People's dependency needs were assessed before they were offered a place at the supported living service which staff used to develop personalised care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The care and support people received was routinely monitored to continuously improve it.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us they were given the time to read through people’s care plans which meant they could become familiar with their individual needs and preferences. Staff gave us several good examples of how they supported people to pursue their assessed needs and wishes, such as travelling on public transport and visiting their family.

People received care and support that was planned and delivered in line with their assessed needs and wishes. A relative told us, “They [staff] look after [name of family member] really well there. [Name of staff member] in particular knows [name of family member] her needs and understands how to support and meet those needs.”

People, their relatives and external health and social care representatives were all invited to participate in the pre-admission assessment process. People's dependency needs were assessed by the provider before they were offered the chance to live and be supported by staff working for this service and these assessments were used to help develop people’s individualised care plans. People, their relatives and health and social care representatives were all invited to participate in the pre-admission assessment process.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Managers and staff confirmed they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) training and were aware of their duties and responsibilities in relation to the MCA and DoLS. Staff told us peoples care plans made it clear what decisions people could make for themselves.

People’s care plans showed the service was working within the principles of the Mental Capacity Act 2005 (MCA) and if needed, appropriate legal authorisations were in place to deprive a person of their liberty. For example, care plans clearly described what decisions people could make for themselves. There were processes in place where, if people lacked capacity to make specific decisions, the service would involve people’s relatives and professional representatives, to ensure decisions would be made in their best interests. We found a clear record of the Deprivation of Liberty Safeguards (DoLS) restrictions that had been authorised by the supervising body (the local authority) in people’s best interests. We reviewed tenancy agreements that people, or a responsible person where they had been assessed as not having the capacity to consent, had agreed and signed to their living arrangements.

People told us they consented to the care and support they received from staff at the service.