Southside Partnership Domiciliary Care Agency

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated equally and with compassion, and had their human rights and diversity respected. Staff treated people with respect and dignity and upheld their right to privacy. People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People’s friends and families were free to visit them with no restrictions.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff understood people had a right to be treated equally and fairly, to receive care and support that met their specific needs. Staff knew about people’s cultural heritage and spiritual needs and how to protect people from discriminatory behaviours and practices. A manager told us, “One person we support has expressed a preference to have only female members of staff provide them with any intimate personal care they might need, so we ensure a female member of staff is always on duty in this service to facilitate that request.” Staff also supported people to regularly attend church who wished to.

People were provided with the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice.

People’s care plans contained detailed information about their wishes in relation to how their social, cultural and spiritual needs should be met so that staff had access to information about how people should be supported with their specific needs. Training records showed staff received equality and diversity training to help them make sure people were not subjected to discriminatory behaviours and practices.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.