30 June 2021
During an inspection looking at part of the service
Heathside Retirement Home (known as Heathside) is a residential care home providing personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 30 people.
All bedrooms are single occupancy with the majority having an en-suite toilet. There are two lounges, a new conservatory and an accessible garden to the rear of the property.
People’s experience of using this service and what we found
Quality assurance systems had been improved. A sample of care plans and night records were checked each month. Action plans agreed with the local authority and medicines optimisation team had been implemented.
Risks were identified and guidance provided for staff to manage these risks. Summaries of people’s risks and support needs had been written and were reviewed each month. Checks made by the night staff were fully recorded. Procedures were in place if a person did not want staff to check them during the night.
The medicines round had been reviewed with the medicines trolley being taken to the lounge where people were located when administering their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff participated in the CIVOD-19 testing programme and visiting arrangements were safe. We signposted the service to the government advice on the correct wearing of masks as we observed some staff wearing their masks below their nose.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (published 16 September 2020) and there was one breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this targeted inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this targeted inspection to check whether actions had been taken to address the breach identified at the last inspection in relation to Regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.
CQC have introduced targeted inspections to follow up on breaches of regulations or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.