Beechdale House Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was requires improvement. The assessment of these areas indicated areas of improvement since the last inspection, our rating for the key question has therefore improved to good. People were enabled to have choice and control and make decisions about how their support was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s families and friends were free to visit Beechdale House and were made welcome. People were encouraged to take part in activities if they wished to do so. The service employed an activity coordinator, who had a programme of activities including trips out and exercises within the service. People’s birthday’s and sporting events were celebrated within the service.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed staff interactions with people during our visit to be kind and compassionate. People were responded to in a timely manner and staff showed they knew people’s relatives and those who were important to them well.

People were treated with dignity and respect by staff who understood their needs well. The nominated individual was ensuring people's independence was being promoted through the provision of a safe, clean place to live. Staff ensured people were supported in their best interests and in a dignified way. Language used both towards people and in their care records was appropriate and respectful.

We saw from records the service had identified when people required support and arranged for people to access a range of healthcare professionals; including GP's, dentists, opticians, dietitians and health team specialists when they needed them. The guidance from these teams was transferred to the care plans and risk assessments for people, to ensure staff could support people effectively.

People's social needs were being effectively met. Staff made time to spend with people having meaningful conversations and spending quality time with people.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

In the course of our assessment visit we observed staff asking consent from people before carrying out support for someone. For example, knocking and entering to clean a bedroom, assisting a person to the toilet, transferring people from a wheelchair and offering drink refills. People and their relatives were encouraged to be involved in the service. The nominated individual and registered manager ensured they regularly asked for feedback about care and acted on this to improve care quality at the service.

The registered manager and clinical lead told us they ensured referrals were made in a timely manner to external teams, to ensure people’s health and social care needs were met. The registered manager described the positive working relationships they had with the regular external health professionals who visited the service to provide support for people.

We saw people were offered encouragement and assistance by staff to enable them to maintain their independence. Peoples’ choices and preferences were understood and respected by staff. The service had recently held an ‘Olympics themed’ summer fete recently, which was well attended by relatives and friends of people.

The registered manager ensured that regular care plan audits were identifying the shortfalls found at our previous assessment visit. This ensured people received consistent, safe and high-quality care and support.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.