Samantha Pierce Aesthetics

Updated 4 October 2022

Samantha Pierce Aesthetics is registered with the Care Quality Commission (CQC) to provide the regulated activities surgical procedures and treatment of disease, disorder or injury from the following address:

51 Hoole Road

Chester

CH2 3NH

The registered provider is Aesthetic Sense @ Chester Limited. The service is provided by one clinician, who is also the registered provider and registered manager. The clinician is qualified as an advanced nurse practitioner (ANP) and non-medical prescriber. Samantha Pierce Aesthetics offers patients a range of services. Those provided that required CQC registration include surgical thread lifts, botox to treat medical conditions such as hyperhidrosis (excessive sweating) and vitamin B12 injections. Treatments are provided for adults aged 18 and over. The service also offers a range of other aesthetic procedures that fall outside the scope of CQC registration. The range of services provided are listed on the provider’s website.

The service is based in a detached property, in Hoole village on the outskirts of Chester. Parking is available on-site and in the village. There is one consultation room for regulated activities which is situated on the first floor of the property.

The service is open:

Tuesday: 9.30am-5pm

Thursday: 12pm-8pm

Friday: 9.30am-5pm

Saturday 9am – 2pm (once a month)

Appointments are available on a pre-bookable only basis.

The service website can be accessed at: https://samanthapierceaesthetics.co.uk

How we inspected this service

Before the inspection visit we reviewed a range of information we hold about the service and information sent by the provider.

During the inspection we spoke with the provider and a member of staff, reviewed key documents supporting the delivery of the service, reviewed a sample of treatment records and made observations about the areas the service was delivered from.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 October 2022

This service is rated as Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Samantha Pierce Aesthetics as part of our inspection programme. The service has not been previously inspected.

Samantha Pierce Aesthetics is registered with CQC to provide surgical procedures and treatment of disease, disorder or injury. At the time of the inspection treatments being provided that required CQC registration included surgical thread lifts, botox to treat medical conditions such as hyperhidrosis (excessive sweating) and vitamin B12 injections.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Samantha Pierce Aesthetics provide a range of non-surgical cosmetic interventions which are not within CQC scope of registration, for example anti-ageing injections and dermal fillers. Therefore, we did not inspect or report on these services.

The service has one clinician conducting regulated activity, this person is the registered provider. The provider is also registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• There was a system in place to manage and respond to complaints. The provider was aware of the Duty of Candour.
• The provider invited feedback from patients to inform the provision of services.
• The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.

The areas where the provider should make improvements are:

• Continue to review emergency medication and equipment held against national guidance.
• Review the level of information recorded in client consultation notes to ensure these are consistently sufficiently detailed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services