This service is rated as
Good.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Samantha Pierce Aesthetics as part of our inspection programme. The service has not been previously inspected.
Samantha Pierce Aesthetics is registered with CQC to provide surgical procedures and treatment of disease, disorder or injury. At the time of the inspection treatments being provided that required CQC registration included surgical thread lifts, botox to treat medical conditions such as hyperhidrosis (excessive sweating) and vitamin B12 injections.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Samantha Pierce Aesthetics provide a range of non-surgical cosmetic interventions which are not within CQC scope of registration, for example anti-ageing injections and dermal fillers. Therefore, we did not inspect or report on these services.
The service has one clinician conducting regulated activity, this person is the registered provider. The provider is also registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- There was a system in place to manage and respond to complaints. The provider was aware of the Duty of Candour.
- The provider invited feedback from patients to inform the provision of services.
- The service demonstrated a culture which focused on the needs of patients and commitment to driving improvement.
The areas where the provider should make improvements are:
- Continue to review emergency medication and equipment held against national guidance.
- Review the level of information recorded in client consultation notes to ensure these are consistently sufficiently detailed.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services