Jankan Care

Updated 2 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 72 hours' notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 4 May 2023 and ended on 5 May 2023. We visited the location’s office on 4 May 2023.

What we did before the inspection

We reviewed the information we already held about the service. This included their registration report and notifications. A notification is information about important events, which the provider is required to tell us about by law.

Due to technical problems, the provider was not able to complete a Provider Information Return (PIR). A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection.

We spoke with the registered manager and the provider. We reviewed 2 people's care files, 1 staff file and the provider's policies, procedures and documents relating to management such as audits and quality assurance records. We spoke by telephone with 1 person who used the service, 1 relative and 1 support worker.

Updated 2 June 2023

Jankan Care is a domiciliary care agency registered to provide personal care. At the time of the inspection, 2 people were receiving support with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People received care and support that met their needs because staff had completed initial assessments before they started using the service. People had risks assessments which identified possible risks to them so that staff could manage the risks effectively. There were enough staff to provide personal care. The provider's policies and practices ensured that staff employed were checked properly to ensure they were safe and had the necessary skills to care for people. Staff received training and support to help them deliver care and support which was safe and effective.

People received care and support that met their needs. Care plans were based on people's needs and were regularly reviewed. Details such as people's religious, dietary, health, communication and social needs were reflected in care plans and staff had a good understanding of equality and diversity and how to treat people with respect and dignity.

People were supported to maintain their independence, for example, by being supported to go to work or by making various decisions such as taking their medicines or choosing their meals for themselves.

The provider had various policies and systems such as complaints, recording and reviewing of incidents and accidents, and obtaining of feedback to ensure the views of stakeholders were listened to and helped improve the quality of the service. The provider also worked with local social and healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 November 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.