We carried out a review of the data available to us about Jankan Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jankan Care, you can give feedback on this service.
People's experience of using this service and what we found
People received care and support that met their needs because staff had completed initial assessments before they started using the service. People had risks assessments which identified possible risks to them so that staff could manage the risks effectively. There were enough staff to provide personal care. The provider's policies and practices ensured that staff employed were checked properly to ensure they were safe and had the necessary skills to care for people. Staff received training and support to help them deliver care and support which was safe and effective.
People received care and support that met their needs. Care plans were based on people's needs and were regularly reviewed. Details such as people's religious, dietary, health, communication and social needs were reflected in care plans and staff had a good understanding of equality and diversity and how to treat people with respect and dignity.
People were supported to maintain their independence, for example, by being supported to go to work or by making various decisions such as taking their medicines or choosing their meals for themselves.
The provider had various policies and systems such as complaints, recording and reviewing of incidents and accidents, and obtaining of feedback to ensure the views of stakeholders were listened to and helped improve the quality of the service. The provider also worked with local social and healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.