Oaktree Hall & Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff understood their role in ensuring people’s diverse needs were identified and respected, so they had equity of access to opportunities and positive outcomes. Staff responded to people’s needs and tailored their support accordingly.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care plans included information people’s individual needs and any protected characteristics, as identified under the Equality Act 2010. There was also an "about me" section with information about people’s life histories and preferences. There were systems in place to seek people’s feedback.

People’s feedback about care was sought and this was used to ensure they had support tailored to their preferences. People told us they were involved in the development of their care plan, however it was not always evidenced they were involved in the regular reviews of these. People’s personal views and beliefs were recorded in the care plans and respected by staff. Relatives told us they were involved in decisions where appropriate. They also told us people were supported to access health care. This helped promote positive health outcomes and equity of access to health provision.

Staff understood their responsibilities to respect people’s diverse needs and support them as individuals. One staff member told us, "We treat each person as an individual and not as a number, ask them how they want things to be done and if they want to have part in their care. We encourage people to join in as much as possible and always treat them as individuals." The provider and manager told us people's individual needs were assessed prior to moving to the home and people's differences were respected. The provider told us they were planning Pride in Care training for all staff, relating to LGBTQ+ inclusion.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.