Olcote

Updated 24 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 30 March 2021 and was announced.

Updated 24 April 2021

This inspection took place on 12 March 2018 2018 and was unannounced. At the last inspection completed on 10 July 2015 we found the service was rated Good. At this inspection we found the service remained Good.

Olcote is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Olcote accommodates one person in a residential setting. At the time of our inspection there were one person living at the home.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager continued to keep the person safe, the person’s risks were understood and plans were in place to keep them safe. The registered manager provided all the support the person needed and ensured they had their medicines as required. Risks from infection were minimised and the registered manager had a system in place for if things went wrong.

The person’s needs were assessed and care plans were put in place. The registered manger had undertaken training and demonstrated they used this to provide effective support. The person was supported to maintain a healthy diet and had a choice of meals. The environment was suitable for the person’s needs and they were supported to access health professionals when required. The person was supported to have maximum choice and control of their lives and the registered manager supported them in the least restrictive way possible and the policies and systems in the service supported this practice.

The person was supported in a caring way as the registered manager treated them as part of the family. The person was able to make choices and was supported to maintain their independence. The person was treated with dignity and respect and their privacy was protected.

The person’s preferences were understood and the registered manager provided care in the way the person wanted. There were opportunities for the person to follow their interest and they understood how to make a complaint. The registered manager was able to describe how they would support the person at the end of their life.

The registered manager was approachable and had a good relationship with the person using the service. The registered manager had systems in place which involved the person in checking the quality of the service they received and checks on the environment were also completed to ensure safety was maintained.