The Care Quality Commission
  • Doctor
  • GP practice

The Hollies Surgery

Overall: Requires improvement read more about inspection ratings

41 Rectory Road, Benfleet, Essex, SS7 2NA (01702) 416966

Provided and run by:
Dr Olusegun Olatokunbo Omosini

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

The Hollies surgery is located in Benfleet, Essex. It is a GP practice and provides a range of primary medical services. The GP practice is registered with the Care Quality Commission under the health and social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out an announced assessment of 9 quality statements, under the safe, effective, responsive and well-led key questions. We conducted a remote clinical inspection on 22 March 2024 which was led by a CQC assessor. An on site inspection visit was conducted on 25 March 2024, this was led by a CQC inspector who was supported by a GP specialist advisor, a nurse specialist advisor and a practice manager specialist advisor. We also requested some information from the practice which we reviewed remotely as part of this assessment. This assessment was carried out as a result of concerns identified in the safety and leadership of the practice. Overall, we found there was a lack of effective governance structures that ensured there was effective oversight and appropriate risk management systems in place. We rated the practice as requires improvement overall and found improvements were required to provide safe, effective and well-led care.

28 July 2023

During a routine inspection

We carried out an announced comprehensive inspection at The Hollies Surgery on 27 and 28 July 2023.

Overall, the practice is rated as Good and is rated Good for all of the key questions, Safe, Effective, Caring, Responsive and Well-led.

When this practice registered with us, it inherited the regulatory history and ratings of its predecessor. This is the first inspection at The Hollies Surgery under the new registered provider. When we inspected the previous provider in May 2017, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Hollies Surgery on our website at www.cqc.org.uk

Why we carried out this inspection.

We carried out this inspection to follow up concerns in line with our inspection priorities.

During this inspection we looked at the key questions:

Safe

Effective

Caring

Responsive

Well-led

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • Face to face interviews with staff
  • Face to Face interview with the Patient Participation Group representatives

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.
  • There was understanding, inclusive, and effective leadership at all levels.
  • We found a strong collaboration, across the practice teams to support a common focus of improving the quality and sustainability of patients care and experiences.
  • We saw governance procedures were proactively reviewed and reflected best practice.
  • There was a demonstrated commitment to best practice performance, and risk management systems and processes.
  • The practice reviewed and ensured that staff at all levels had the skills and knowledge to perform their roles effectively. We found when problems were identified they acted quickly, openly, and learned from them.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve performance for medicines prescribed for urinary tract infections.
  • Continue to improve the administration of recording medicines reviews and long-term conditions.
  • Continue to improve the system for recording and acting on safety alerts.
  • Continue to improve the uptake for cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care