• Care Home
  • Care home

Greenacres - Care Home with Nursing Physical Disabilities

Overall: Good read more about inspection ratings

39 Vesey Road, Sutton Coldfield, Birmingham, West Midlands, B73 5NR (0121) 354 7753

Provided and run by:
Leonard Cheshire Disability

Latest inspection summary

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Background to this inspection

Updated 16 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and a specialist advisor. The specialist advisor had clinical knowledge relating to the needs of the people who lived in the home. The team visited the home for one day, and one inspector reviewed documentation and made telephone calls to staff, families and people involved with the home over a further three days.

Service and service type

Greenacres - Care Home with Nursing Physical Disabilities is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We telephoned the home unannounced and asked the management team to provide us with documentation for the inspection. We also established the homes COVID-19 status. We gave the service 48 hours’ notice of the site visit. This was so we could review evidence submitted to us and undertake the relevant COVID-19 risk assessments.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service, three relatives and one person involved in the home about their experience of the care provided. We spoke with 12 members of staff including the regional manager, quality business partner, registered manager, deputy manager, nurses, assistant physiotherapist, care workers and the chef.

We reviewed a range of records. This included eight people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 16 June 2021

About the service

Greenacres - Care Home with Nursing Physical Disabilities, is a residential care home providing personal and nursing care to 32 older and younger people with physical disabilities. The service can support up to 33 people.

People’s experience of using this service and what we found

There was some improvement needed with governance systems. Some risk assessments had not been updated and some incidents had not been identified as safeguarding alerts. However, other systems were effective for monitoring the quality and safety of the services provided. There were some aspects of choice and control that had not always been explored with people.

The registered manager was looking at ways to continuously learn and improve care, like a new communication system which had been implemented. There was good involvement with community professionals. People and their relatives told us they had positive outcomes.

People felt safe and staff had good knowledge of safeguarding processes. There were enough staff to support people safely. People received their medicines safely. There was good practice in relation to the prevention of COVID-19.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 06 March 2019).

Why we inspected

The inspection was prompted in part due to concerns received about risk management. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe domains of this full report.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.