People’s experience of using the servicePeople spoken with told us that the service provided was good they felt safe living there. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible.
The policies and systems in the service supported this practice. People continued to be supported by a committed and enthusiastic staff team who delivered care with kindness, respect and understanding. Staff were aware of people’s equality and diversity needs and endeavoured to meet them. The service was responsive to people’s individual’s needs. Reviews were completed in response to people’s choices and specific needs. People’s needs were regularly reviewed to ensure the care provided was up-to-date. Care plans included information to ensure people’s communication needs were understood.
Staff had been trained in safeguarding vulnerable adults and health and safety policies and procedures. Staff knew what action to take if they identified any safety concerns during their work. General risks and risks to individuals were identified and action continued to be taken to reduce them, as far as possible.
Medicine was administered as safely as possible. Qualified nurses followed the medication procedure, completed medicine care plans and recorded medicine administration. We found that care plans had details about medication and how to support people.
Staff had received ongoing training to ensure that their skills were updated with current knowledge. The service followed a recruitment process which ensured staff were recruited safely.
The service worked closely with health and other professionals to ensure people’s needs were met in the best way possible.
The quality of care the service provided was continually assessed, reviewed and improved. More information is in the detailed findings below.
Rating at last inspection:
Requires improvement (report published 11 October 2017 ) At this inspection, we found the registered manager did not always tell us about specific events they were legally required to notify us about. The registered manager had not notified us when peoples liberties were restricted. Since the last inspection the registered manager has made the necessary improvements and notify us of event that they must send to us by law.
About the service:
Greenacres is a care home for people with physical disabilities. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection 30 people lived there.
The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Why we inspected:
This was a planned comprehensive inspection.
Enforcement:
No enforcement action was required.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.