Servoca Complex Care - Chelmsford

Servoca Complex Care - Chelmsford is a domiciliary care agency providing personal and nursing care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 11 people receiving personal care support.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People were supported by a consistent staff team who knew them well and understood how they liked to be supported. There were enough staff available to meet people’s needs. The provider had systems in place to recruit staff safely; however, not all relevant checks had been documented.

Staff received an induction when starting in their role and had completed a range of appropriate specialised training to underpin their skills and knowledge. Staff told us they felt valued and supported in their roles and were able to discuss any concerns with the management team.

The provider had assessed and monitored risks to people’s safety. There were systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns about people’s safety. Staff received medicines training and the provider had processes in place to monitor the safe administration of medicines.

People and relatives told us the staff were kind and caring in their support. People’s care was personalised, and they were able to make choices about how and when they received their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had effective systems in place to monitor the quality and safety of the service. People, relatives and staff spoke positively about the culture and leadership of the service. The provider worked closely alongside other healthcare professionals to support people’s health needs and enable them to achieve good outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 December 2021 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated since its registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.