Archived: Redclyffe

Updated 11 March 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider met the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The visit was carried out on 30 October 2014 by two inspectors and was unannounced.

Before the inspection, the provider completed a provider information return (PIR). This is a form that asks them to give some key information about the service, what the service does well and improvements they plan to make. Before our inspection, we reviewed the information in the PIR along with information we held about the home, which included statutory notifications they had sent us. Statutory notifications include information about important events which the provider is required to send us by law.

We spoke with six people who used the service, three care staff and the registered manager. We looked at two care plans, staff files, rotas and training records. We looked at the service improvement plan, internal audits and an internal quality assurance report.

Updated 11 March 2015

The inspection took place on 30 October 2014 and was unannounced. The service was found to be meeting the required standards at their last inspection in August 2014.

Redclyffe is a residential care home that provides care and support for up to 20 adults with physical or learning disabilities. There is a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The CQC is required to monitor the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves or others. At the time of our inspection, there were no restrictions in place for people who used the service.

People were supported by staff who knew them well and responded to their needs promptly and appropriately. Their independence and dignity was promoted by staff who had access to relevant and additional training to help then do their jobs effectively. People were supported to access and be part of the local community.

The home had staff ‘champions’ for infection control and continence care, a designated safeguarding advisor, a health and safety co-ordinator and a manual handling trainer. This meant that staff were supported to continually improve their skills. There were designated key workers with responsibility for working with individuals to ensure that all aspects of the care and support provided met their needs.

We found that there were resident forums and staff meetings for people to express their views and these were listened to and acted on. The service had complaints and whistle blowing procedures in place. Staff were aware of these, knew how to use them and were confident about raising concerns if the need arose.

The home was well led by a management team that was supportive and promoted a positive and open culture. Staff felt supported and people who used the service and their relatives were able to access the management team to share their experiences and raise concerns.

The home is due to close in 2017 and people who used the service were not happy with this as they would prefer the home to remain open. The provider will use an advocacy service from December 2014 to help and support people make decisions about their future.