30 October 2014
During a routine inspection
The inspection took place on 30 October 2014 and was unannounced. The service was found to be meeting the required standards at their last inspection in August 2014.
Redclyffe is a residential care home that provides care and support for up to 20 adults with physical or learning disabilities. There is a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
The CQC is required to monitor the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves or others. At the time of our inspection, there were no restrictions in place for people who used the service.
People were supported by staff who knew them well and responded to their needs promptly and appropriately. Their independence and dignity was promoted by staff who had access to relevant and additional training to help then do their jobs effectively. People were supported to access and be part of the local community.
The home had staff ‘champions’ for infection control and continence care, a designated safeguarding advisor, a health and safety co-ordinator and a manual handling trainer. This meant that staff were supported to continually improve their skills. There were designated key workers with responsibility for working with individuals to ensure that all aspects of the care and support provided met their needs.
We found that there were resident forums and staff meetings for people to express their views and these were listened to and acted on. The service had complaints and whistle blowing procedures in place. Staff were aware of these, knew how to use them and were confident about raising concerns if the need arose.
The home was well led by a management team that was supportive and promoted a positive and open culture. Staff felt supported and people who used the service and their relatives were able to access the management team to share their experiences and raise concerns.
The home is due to close in 2017 and people who used the service were not happy with this as they would prefer the home to remain open. The provider will use an advocacy service from December 2014 to help and support people make decisions about their future.