Florebright Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first inspection for this newly registered service. This key question has been rated good. People and relatives found staff treated them with dignity and kindness. Staff sought people’s views about how to support them and, when appropriate, relative were included them in discussions about the support being offered. The registered manager enabled staff to deliver person-centred care and this was the fundamental basis of the design of the service. Processes were in place to take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager also monitored care packages in ways to ensure staff well-being was maintained and they had adequate support to deliver the service. People reported staff promoted their independence. They knew their rights and had choice and control over their own care, treatment. and wellbeing. Staff provided care in a timely and responsive manner. The provider ensured staff treated colleagues from other organisations with kindness and respect. They also cared about and promoted the wellbeing of their staff, and supported them to deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager monitored staff practices to ensure they worked with people in a kind, caring, compassionate and digified manner. Staff reported they felt support by the provider to deliver person-centred care and had the time to work with in ways they appreciated.

External health and social care professionals had not received any concerns about the way staff worked with and treated people.

People received kind, respectful and compassionate care from staff who used positive, respectful language. One person said, “The staff are really kind, caring and really treat me well.”

The service delivered person-centred care with people having choice and control regarding how staff met their needs. The statement of purpose highlighted how the provider had systems in place to ensure staff delivered person-centred care with people having choice and control regarding how staff met their needs. The registered manager completed audits and checks to make sure these aims were met.

People felt their views were closely listened to and they were treated as individuals. They felt valued by staff who showed genuine interest in their well-being and helping them to achieve a good quality of life.

Staff treated people as individuals. They discussed how they worked with people in a person-centred manner and tailored their approach to match to individuals wishes.

Systems and processes were in place to ensure the service delivered person-centred care where people had choice and control over how staff met their needs. Staff had ensured care plans contained pertinent information about people’s needs and preferences to enable staff to provide appropriate care. Staff used person-centred planning tools and approaches to discuss and plan with people how to reach their goals and aspirations.

Staff understood people had the right to have choice and control over how their care needs were met. encouraged individuals to make choices for themselves. People confirmed they were involved in decisions about their care.

People were supported to make choices, their independence was promoted and they were supported to make decisions about how their care needs were met.

People were happy with the care packages they received. They had been involved in deciding how much support they needed and how often staff visited. They confirmed the registered manager regularly checked the care package still met their needs.

The provider had developed systems to ensure right staff skill mixes were available to meet service users’ needs. Staff told us there were enough care workers to meet people's needs. Should individual’s needs change they were confident the care package could be altered to accommodate the new requirements. One staff member said, “During team meetings, we are asked feedback from the client, anything that can be done better and the suggestions are used.”

The provider ensured staff had the skills and knowledge to carry out their role effectively. Staff completed training in relevant areas to ensure they could carry out their role safely and competently. Staff supervisions were being completed in line with the company policies and expectations. They were investing in staff development to provide a progressive and expert workforce. Personal and group development was actively encouraged and supported by the provider.

Staff told us the provider valued each staff member equally because of the expertise and experience they brought to the team. The registered manager confirmed they provided staff with a working environment which fostered effective teamwork and supported each person’s well-being.