This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Chislehurst as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in November 2021. During this inspection we inspected the safe, effective, caring responsive and well led key questions.
Chislehurst, also known as The South London Private GP, is an independent GP practice located in the London Borough of Bromley. The lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service had a range of policies and procedures to govern activity.
- The provider organised and delivered services to meet patients’ needs.
- Patients could access care and treatment from the service within an appropriate timescale for their needs.
The areas where the provider should make improvements are:
- Improve the facilities in place for people with hearing/visual impairments.
- Consider providing interpretation service for patients whose first language is not English.
- Implement a system to assure that an adult accompanying a child has parental authority.
- Inform patients about chaperone availability.
- Displaying what to do in the event of a needle stick injury.
- Undertake a fire drill.
- Complete a two-cycle quality improvement activity that results in an improvement in the quality and safety of care provided to patients.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care